Da wir nun seid bald einem halben Jahr ohne richtige deutsche Kundenbetreuung sind, haben wir uns dazu entschlossen, uns gemeinsam im englischen Forum bemerkbar zu machen. Dazu haben wir einen Text verfasst, den wir bald übertragen werden, sobald wir genug Werbung gemacht haben. Damit das ganze auch genug Kraft hat, ist jeder einzelne Spieler wichtig! Je mehr, desto besser. Also macht auch gerne in Chat's oder wo auch immer Werbung für die Aktion.
Sobald wir es ins englische Forum übertragen haben, werde ich die SZN des Themas hier rein schreiben. Solltet ihr noch sprachliche Verbesserungsvorschläge oder Korrekturen haben, so schreibt sie gerne in dieses Thema. Mein Englisch ist nicht das beste.
6 months. 6 months passed by. 6 months since our helpful Community Manager Mod Argus left us. 6 months in which customer service in our Forum as well as help with billing and account problems have become rare. 6 months even without a statement from Jagex. No explanation, no apology, no advice.
This can't continue like that. We need costumer support.
“When our customers need help, we’ll be there to offer prompt and helpful advice, solutions or options...“ (job offer “Bilingual Community Moderator”, official website of Jagex)
Our Clan-Leaders, Forum- and Player-Mods and Wiki-Writers need assistance. Player with technical problems, e.g. JAG-problems, have to wait weeks for help. Not everyone can speak fluent English and has the possibility to get help from the english Support.
The German community is asking Jagex for urgent help. Our playerbase and Community is rapidly disapearing and dying, also due to a lack of Community Support through a German Jmod. Please dont let us lose faith and hope that this will turn for better, and let us know what are you hopefully going to do, to prevent further destruction of what you once built up so gloriously.
We are aware of the job offer, but as we didn't find a new german customer support since more than half a year we're of the opinion that it's time to look more active for a qualified candidate. Since we didn't get any answer in the German forums we hope that Jagex is going to read this and can give us an answer how the future will look like.
Best Regards
The German Community